Privacy Policy

When you purchase an eBike from EBIKES DIRECT we collect your name, address, phone number and email address. We collect this personal information in order to facilitate your purchase, the delivery of your eBike and for warranty purposes.

We may also ask you for other, optional, personal information to help us assess the eBike market and best tailor our product and service offering for future EBIKES DIRECT customers. Examples of the sort of optional information we might ask you for are your age, your family composition, what type of eBike riding you want to do, etc. 

EBIKES DIRECT will never sell or otherwise provide your personal information to a third party unless required to do so under law.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@ebikesdirect.co.nz

Cookies

Cookies are small text files that are placed on your device/computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The EBIKES DIRECT website makes use of cookies to monitor visitor sessions. No personal information is stored in the cookies that are issued by our site and these are not linked to any other personal information you may give us during your visit. If you do not wish to receive these cookies you can disable them in your browser settings, though doing so may affect the functionality of our website.

Our cookies may collect technical data about the type of Internet browser and device/computer operating system that you use, and also which pages you visit and interact with. This information does not identify you as an individual and is used only for tracking site use so that we can improve customer experience on the site. We might also place a cookie on your hard drive that will help us to identify you when you return to the site and allow us to tailor content to your personal preferences. If you do not wish to use cookies you may disable this option in your Internet browser settings. You can delete cookies from your device/computer.

Payments Privacy

All online payment methods are handled by external parties including Shop Pay and Paypal. EBIKES DIRECT does not retain any of your credit card or banking details.

You can read the privacy policy/s of Shop Pay and Paypal here.

Email

We will send you emails throughout the ordering process and unless you state otherwise you will receive future product information and occasional promotional emails from us. You can stop these emails at any time by unsubscribing.

By entering your email at the cart online you are agreeing for EBIKES DIRECT to email you a one-off message in relation to completing the order, if for whatever reason that order is not completed.

By purchasing from EBIKES DIRECT, you are agreeing to receive a post purchase survey email asking about your experience.